How do I register at Flow+?
Click on the Join and the top right corner and you will be directed to online registration form. Fill in your personal information and make sure it is correct.
Once you have created an account, you will receive the confirmation link at the email account that you use to register at Flow+. Click on CONFIRM ACCOUNT and it will bring you to the MY DASHBOARD, enjoy your Flow+ experience!
You may also choose to register via your Facebook account or Google account.
I am unable to sign in, what can I do?
Always check and make sure you key in your email address and password correctly. In any case if you forgot your password, click on Forgot Your Password? link, and you will be directed to the password retrieval page, key in your email and we will send you an email to RESET PASSWORD.
Enter your new password and click RESET A PASSWORD, you will be directed to LOGIN page. Once you have log in, you can continue to enjoy your shopping experience with us.
How do I change my contact details or update my address and other details?
Edit or change any details that you wish to.
Unfortunately, we are unable to change the registered email address.
I have registered but I have not received any email verification from Flow+
Do I have to pay to sign up in flow+?
Shopping at Flow+
How to shop online?
You can make an online purchase before or after you have registered an online account with Flow+
Follow the steps as the below: –
Select your product
Choose the variation, then click ADD TO CART
When you are directed to SHOPPING CART page, select the quantity (qty) you wish to buy
If you wish to continue shopping, click on CONTINUE SHOPPING or choose the department / category tabs on the top page bar. Just repeat step 1, 2 and 3 in the above for items that you wish to buy
Once you have completed your shopping and wish to proceed to payment, click PROCEED TO CHECKOUT
You will be directed to one page check out. Fill in / edit your billing address, choose your shipping and payment method. Please remember to key in the discount codes if you have any, in order to entitle for discount
Tick / check ‘I accept the Terms and Conditions’ before you click on Place Order
Once you click Place Order, your order will be processes and we will email you order confirmation
How do I cancel my order?
I have selected the wrong product?
How do I make changes to my order?
What if the product I wish to buy is out of stock?
We also provide pre-order where the products will be sent to you once the stock is available after you have made the pre-order payment.
Alternatively, you can always check us out as we continually launch new items to you.
Can I order from Flow+ and pick it up at Flow+ store?
How do I know if my order was received?
You will receive another email confirmation from us with the delivery details and tracking information. Alternatively, you can always login to your Flow+ account and check your Order History in My Account.
If the items that I saw are no longer at Flow+, can I order over the phone?
Can I make any order over the phone?
Are the same products selling at Flow+ also available in the store?
Are the same products selling at Flow+ same price as those selling in the store?
What happens if an item in my order is not available?
Can I buy without registering?
How to Make Payment
What payment options do you offer?
How do I complete my order payment?
b) Confirm your delivery details (i.e.: name, address and contact number) at the check-out page are accurate
c) Choose your Payment Option and click PLACE ORDER
Why was my payment rejected?
There are various reasons why your payment may have been rejected. Please check the following for any possibility:
For Credit Card:
a). Check with your bank to ensure that there are funds available to pay for your order
b). Please check if the 3D secure details have been entered correctly
For Online Banking:
a). Please check if you have registered an online banking account with your local bank
b). Ensure you have disabled your browser pop-up blocker in order to complete the payment window
What is 3d secure?
The 3D Secure protocol was developed by Visa to improve the security of Internet payments. The protocol is offered with the service name Verified by Visa. MasterCard has also adapted a similar protocol called MasterCard SecureCode. Both are designed to allow authentication of cardholders by their Issuers at participating merchants.
The objective is to benefit all participants by providing Issuers the ability to fully authenticate cardholders through the use of a password during Internet purchases, reducing the likelihood of fraudulent usage of Visa and MasterCard credit cards and improving overall transaction performance.
For an example:
After submitting your MasterCard or Visa Credit details at checkout, you will be prompted to key in a unique security code which you will receive via SMS from your bank. This special security feature is a 3D Secure code.
Failure to submit details of your payment or password correctly will result in an unsuccessful online transaction.
For further assistance or enquiries, please do not hesitate to contact our customer service team.
How do I know if my payment is successful?
Flow+ Membership Card (FMC)?
Can I shop with my Flow+ membership card @ flow+?
All benefits of FMC including Rebate Voucher, Reward Voucher and Birthday Discount Voucher are only applicable in store purchases.
For further information on FMC, please click on Flow+ Membership Card or contact us.
Vouchers, Discounts Promo Codes
What is Flow+ promo codes?
Where can I get a promo code?
Please refer to the Terms & Conditions for our promo codes, as they will vary. Promo codes found on money saving websites such as promo sites or forums are not endorsed by Flow+.com and are outside of our control. They may be invalid or expired. We are unable to authorize discounts under such circumstances.
How do I use my promo code?
Forgot to add a promo code
I entered my promo code but it didn’t work
How do promo codes affect my exchanges?
Returns & Exchange Policy
What is your return & exchange policy?
For any items that purchase from our store, we are unable to provide refunds or exchange via the above method. Any items bought in our store will need to be returned directly to our store.
What if I entered the wrong address or name in my order?
When do I receive my refund once I have returned an item?
What should I do if I have received the wrong item or my item is damaged?
How long does it take for me to receive my new exchange order?
Please refer the below delivery lead times to receive your new exchange order.
Delivery & Shipping
Who is eligible for free shipping?
What is your shipping policy?
How do I receive my order if I am not home?
Should the parcel of your purchased order is unable to be delivered to you successfully after few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the purchased order may be disposed after stipulated time given. Therefore, we will not refund you for the total amount that you had spent on your order.
I haven’t received my order
The status of your delivery will be indicated on the carrier’s website. In the circumstances that you have not seen a status update of your delivery after a week since receiving confirmation email, please contact our customer service for further assistance.
Do you offer international shipping?
How safe is shopping on Flow+?
How does Flow+ use my personal data?
Mon – Frid: 8.30am – 5pm
Sat - Sun: Closed
Call Or Text
General: +603-6157 3040
Returns: +603-6157 3040
Accounts: +603-6157 3040
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